AliExpress is a great place for shopping online, but the challenge for a lot of people is that they are basically working with many individual stores. Most stores are great, but there are some low quality stores too. So you will find yourself not happy with some of the products. Which brings in the question, is it possible to open a dispute on AliExpress? Yes, you can do that, and the process is actually very easy.

Enter your order page

You just have to login to AliExpress, and then go to the My Orders section. Here you can actively see all your orders, those that were placed, but also those that were completed. For this particular situation, we are interested in current orders, so we can see the order we want to open a dispute for.

Find the Open Dispute button

What you want to do is to press View Detail on the order you want to file a dispute for. Once you do that, you will notice that in the middle they have an Open Dispute button. What a lot of people don’t know is that these are available for both finished and open orders.

See the purchase protection timer

In order to protect AliExpress sellers as well, the platform has a specific timer until you can file a dispute for. This is named purchase protection, and obviously it’s expected for you to file a dispute until that timer runs out. If it does run out, then you can’t open a dispute anymore. In fact, you need to have at least 15 days on this timer

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Fill in the dispute form

You will need to specify if the item arrived or not, and you can return goods or just receive the refund if the item never arrived. You need to add proof via documents at times, so that’s definitely a thing to take into consideration.

Waiting for the seller reply

The seller might end up making a counteroffer, or they might end up offering you a full refund. Every seller acts differently, depending on the situation. So it’s hard to figure out a specific reply here. But for the most part, you will be quite happy with the dispute resolutions. Most AliExpress sellers try to solve them in a simple and efficient way, so you more often than not receive your refund pretty fast. It might take a few days until you receive a reply from sellers though.


Getting a refund from AliExpress is possible, and it all comes down to you filing a dispute. It’s a great idea to avoid any rush and ensure that everything is managed appropriately and without any problems. The best thing about AliExpress is that it does have seller and buyer protection, so in case anything happens, there is a system in place to solve the problem adequately. It’s stuff like that which really comes in handy, and the benefits are indeed very impressive in a situation like this.

Up to 70% Discount on AliExpress

Take advantage of a big discount on many products from AliExpress.

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