The platform offers an easier way for buyers to request refunds, helping them to get their money back when they are not satisfied with the product. It also helps sellers by reducing the number of complaints and unhappy customers.
AliExpress Refund is a service provided by AliExpress.com to refund a buyer’s order within 24 hours after the purchase of an item on AliExpress.com. AliExpress Refund is provided only to those buyers that are not satisfied with the product they purchased on AliExpress.com.
AliExpress Refunder will refund your purchase to the original payment method, so you don’t need to use different payment methods for buying and refunding an item.
AliExpress refund processing dispute
Since AliExpress Refund is a free service provided by AliExpress.com, you still need to go through AliExpress refund processing dispute when you have any problem with the order being refunded after the purchase of your item on AliExpress within 24 hours. AliExpress Refund is meant for dealing customer satisfaction, so if you disagree with the decision from AliExpress Refunder, you can still report your problem to AliExpress through AliExpress refund processing dispute.
An order can be disputed within 48 hours after the Refund case is closed by the buyer. The time limit for disputing an order is based on local time in China, so please remember to check if it’s correct before submitting your complaint..
By keeping your order shipped, you cannot issue any refund to the original payment method, so please go through AliExpress refund processing dispute before you request for a refund from a buyer.
Steps for filing an AliExpress refund processing dispute:
- Log in to your account on Aliexpress.com and go to the order that you want to dispute the fees for.
- Select AliExpress refund processing dispute from the menu.
- Fill in your order number, buyer’s name and contact details in the respective fields and click continue.
- AliExpress will verify your proof of payment (such as receipt, shipping details, communicated via chat), and you’ll receive a response from AliExpress in 3 to 5 business days.
- Upon successful AliExpress Refund, AliExpress will refund your purchase to the original payment method.
How does AliExpress Refund work?
AliExpress Refund is a service which can be accessed from a smartphone or desktop computer and provides an easy way for buyers to return their items that have been purchased from AliExpress.com within the 24-hour time period.
To request a refund, you will need to create an order on the website and indicate that you want a refund for it. You can do this at any time after your purchase by clicking on “Open Dispute.”
Please take note that AliExpress Refund can only be used by buyers to return their purchased items to AliExpress.com within 24 hours after ordering the products. Buyers are required to send an email explaining why they don’t want the item they bought, and provide a return number that will show up on your purchase’s invoice as you proceed with the refund process.
Once you request a refund and the reason for it, AliExpress will provide you with a return number which the buyer should fill in on the invoice they received and return to AliExpress.
AliExpress Refund will process your request in a few hours after receiving your email submission. Your order will be refunded to your original payment method within 24-48 hours and you’ll receive an email notification from AliExpress that confirms the transaction.
Up to 70% Discount on AliExpress
Why you should request an AliExpress Refund?
If you are not satisfied with your purchase on AliExpress.com, you can use the AliExpress
If a buyer is dissatisfied with their purchase or changes their mind about their order, they can request a refund from the AliExpress Refund. Buyers who have purchased an item through AliExpress Refund are protected by a 14-day money-back guarantee.
How to use the AliExpress Refund?
There are some ways to obtain a refund through AliExpress Refund. AliExpress Refund has four steps that help you and AliExpress facilitate the refund process:
The refund request form will be available after you complete the first two steps. The information that is required when requesting a refund will help AliExpress Refund to alert buyers about items that have been sold out and to stop the order process.
You can request a refund 24 hours after ordering an item through AliExpress Refund from your mobile, desktop, or tablet device; be sure to use the appropriate link on the item’s webpage. You will receive an email notification when your refund request is processed.
As the buyer, the refund request form must be filled and submitted within seven days from the day of purchase. AliExpress Refund can only refund the paid amount of an order, so if you have paid with a credit card, then you need to request a refund before 7 days from your purchase.
Once your refund request is completed, AliExpress Refund will process the order within 24 hours and refund your payment to the original payment method. Before submitting your request, please make sure that the requested amounts are correct and in line with the order’s invoice.
What if I don’t get my money back after submitting my request for a refund?
If the seller sees that you are clearly not happy with their product, they will be more likely to accept your refund request. It is important to note that there are conditions for returns and refunds, which can range from 15 minutes up to 30 days after receiving the product. If you have received a defective product or the product that is described differently to the one that you received, before submitting your request for a refund, please contact the seller first and let them know that the product is not wrong.
Tips on how to avoid getting scammed by sellers on AliExpress and other e-commerce sites:
- Before making a purchase on AliExpress.com or other e-commerce sites, research your seller first. Check their reviews and reputation on AliExpress by clicking on the ‘Profile’ link on their profile page or you can check their reviews by clicking ‘Reviews’. Check the information about the seller and the products that you want to purchase.
- Be aware of the products that are offered by sellers on AliExpress. Make sure that you are purchasing the right product and get a confirmation before making your payment.
- Read the “Product Description” section before making a purchase. Check the specifications of the product and make sure that it is what you are looking for.